Cancellation and return policy
- Our system automatically processes the order once it has been received. Cancellations are not allowed. If you change your mind once the order has shipped and prior to delivery, we need you to accept the order and request a Return Goods Authorization number to qualify for a refund. Orders refused at delivery will be subject to all applicable fees including but not limited to shipping costs, and a 25% restocking fee.
- Returns will be accepted for new or unused items within 7 days of delivery. Please note the shipping fee is not refundable. To initiate your return, please contact us to receive a Return Goods Authorization (RGA) number and shipping address. Shipping costs for returns are paid directly by the customer.
- Probath Company has a money back guarantee on products returned within 20 days after the RGA has been approved.
- Returned items must arrive back in reusable condition: new, unused, unaltered and uninstalled, with the original packaging and documentation.
- We do not charge a restocking fee unless the product is opened, damaged, or returned without the original packaging, documentation or accessories that were included in the shipment. Our restocking fee is 25%.
- Unauthorized returns will be refused.
Delivery instructions
Please read carefully.
- You will receive a phone call from the freight company to schedule a specific delivery window for your area.
- If the shipping company can’t reach you to schedule the delivery of your order, or if you are not available to receive the order within 3 calendar days of the first contact attempt, your order will be automatically cancelled. If the order is cancelled, you will be charged a 50% fee corresponding to restocking, shipping, storage and administrative costs, and will only be entitled to a refund of 50% of the order.
- Please fully inspect all deliveries before signing the receipt, even if you do not plan on opening the carton right away. If you detect any damage during inspection, take pictures, add notes on the receipt and keep a copy. Then contact our customer service department immediately and send all the information through our Claim Form.